Privacy Policy

GDPR: DATA PRIVACY NOTICE

Introduction

Perfect Manors (“We”) are committed to protecting and respecting your privacy.

This privacy policy (together with our website terms and conditions and cookie policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

1. Definitions

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

2. Who are we?

Perfect Manors is the data controller. This means we decide how your personal data is processed and for what purposes. For all data matters contact [email protected] or call on 01463 831878

3. The purpose(s) of processing your personal data and information we collect from you

Perfect Manors process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.

We may collect and process the following data about you: You may give us information about you by filling in forms on our website such as making an enquiry or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you subscribe to our e- newsletter, participate in social media platforms, enter a competition, promotion or survey, and when you report a problem with our site.

We currently collect your personal data through a number of sources such as:

• When you contact us by phone, email, and social media platforms such as Facebook, Twitter and Instagram.
• When you complete enquiry forms, surveys and enter competitions on our website or on social media platforms.
• When you subscribe to receive our opt-in e-newsletter and receive information about our special offers and services (our opt-in e-mail subscribers from the Perfect Manors mailing list can unsubscribe at any time if you no longer wish to receive marketing communications from us).
• When you book any of our properties (Achnagairn Estate – The Castle, the Mini Manors, Table Manors Restaurant;  Cortes Manors House and Perfect Sunshine).
• When third party partners, booking sites or travel groups share your data with us in order to book accommodation on your behalf.
• When you arrange a wedding, event or conference in any of our venues.

4. What is our legal basis for processing your personal data?

Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data is for the consent of the data subject to continue to receive communication on industry news and updates from Perfect Manors.

More information on lawful processing can be found on the ICO website.

5. Sharing your personal data

Your personal data will be treated as strictly confidential. We will never share your personal data with our partners or any third parties unless you give your consent (opt-in).

6. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data.
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

7. Transfer of Data Abroad

We do not transfer personal data outside the EEA.

8. Automated Decision Making

We do not use any form of automated decision making in our business.

9. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

10. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

11. How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact [email protected] or call on 01463 831878

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.